Technical Support Analyst

Educational Requirements and Career Outlook

Technical Support Analysts must have a degree in either Computer Science, Information Technology or a related discipline.

For an increasing number of IT specialists, help or tech support desk occupations serve as a career launch pad. IT Support Analyst provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software in association with the technician.

The need for Support Analysts is expected to increase by 12% from 2014 to 2024, as per information provided by the US Bureau of labor statistics (BLS).

Certified professionals play an additional benefit to the professionals of being highlighted in the organization. As they are verified professionals, it helps them to get more exposure to the responsibilities. Some of the necessary certifications are as follows:

As per Payscale, Technical Support Analysts on average earn $50,537 per year when working as a full-time employee. Freelance support analysts are also well rewarded depending on experience level. The demand for Support Analysts is increasing as their roles continue to expand in various technical aspects of the telecommunication and IT industries.

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